Returns

We are confident you will love your items! If however you do wish to return anything, you have 14 days after receiving your item to request a return. Please contact us at cs@orchardhomeinteriors.co.uk within 14 days of receiving your order to request a return. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging (both box and protective packaging). Please include your order form and highlight the item/s being returned. It must be packaged well to avoid any damages in transit. 

 We are unable to refund any delivery charges paid on your original order. You are responsible for the cost of returning the item/s unless you receive a faulty, damaged or incorrectly dispatched item.

Please Note: Furniture returns will incur a £40 returns charge, so please ensure dimensions will fit before ordering. 

In the unlikely event your item/s arrived damaged, please attach photos with your email and inform us within 24 hours of receiving the items. 

We recommend using tracked delivery and obtaining proof of return. We can not be responsible for any missing returned items. 

 To start a return, you can contact us at cs@orchardhomeinteriors.co.uk for return address and details. 

 Unfortunately, we cannot accept returns on sale items or gift cards.

 Refunds and exchanges  

We will notify you once we’ve received and inspected your return, and if approved, you’ll automatically be refunded on your original payment method, minus original postage charges. Or if you would like an exchange we will process this.